Pre-order Terms & Conditions

  • All pre-order purchase has to be made before 5PM daily and items will be delivered on the day chosen after payment is confirmed, otherwise advised.
  • Delivery is only available for major Klang Valley locations & selected areas in Johor (B.I.G Grocer's Kitchen only).
  • Order can be made until 28th December 2022. Subject to change depending on stock availability.
  • All items will be delivered directly to the shipping address provided.
  • Delivery time is from 12pm - 2pm & 5pm - 7pm daily. Delivery time might be affected by the weather & traffic condition.
  • Requesting to deliver at a specific time is not possible.
  • Purchasing customer to make sure that recipient is available at the address stated to receive the item on delivery day.
  • Purchasing customer is to bear the cost for any return of the item to the store & re-delivery in the event of a failed receipt/delivery.
  • Photos are for illustration purposes only.
  • Cancellation requests will not be entertained once the order has been placed and paid for.
  • Discount Vouchers on Bites Membership App is not redeemable for Pre-order online.
  • For any queries, kindly contact our customer service team via WhatsApp chat before placing the order.

**Kindly be noted that all confirmed order is subject to stock availability within the time order is made. Any changes to the order will be updated accordingly.

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